Shipping + Returns


FREE SHIPPING ON ALL U.S. ORDERS OVER $60
  • All orders are processed within 1-3 business days after purchasing. We do not ship out on weekends or holidays. 
  • Please double check the address you provide during shipment, we will not be held responsible for any packages that end up lost or delayed due to an incorrect address provided by the customer. 

     U.S. ORDERS

    • Once shipped, orders will generally take 2-5 business days to arrive depending on where you live. 
    • All orders will include a tracking number, EXCEPT for all digital files.
    • USPS insurance does not cover stolen packages, if you feel your location is an unsafe place for delivery, please notify us immediately so we can add a signature confirmation to your order. With a signature confirmation, your package will not be delivered unless someone in your household has signed for it. 
    • Please note that once a package leaves our premises, it is no longer under our control. If you have a problem with your package, contact the United States Postal Service immediately at 1(800) 275-8777.
    • By making a purchase with us, you agree The Doggo Design Co. will not be held responsible for any lost, stolen or delayed packages that may happen during shipment.

     

    INTERNATIONAL ORDERS 

    • We do not determine any foreign duties or local taxes associated with imported packages and will not be held responsible for any of the charges that may occur. 
    • USPS First Class International shipping delivery times may vary between 2-12 weeks + depending on your local post office. Unfortunately we are not able to provide a better estimated time of arrival as it is different for every country. Shipment will also depend on how long your package is processed through customs.
    • On average, shipment to Canada normally takes 1-2 weeks to arrive.
    • All USPS First Class International packages will include a tracking number, but please note it is common to see no additional tracking information once your package leaves the US.
    • Please check with your local post office or the customs department for any import duties, local taxes or handling charges that may be applied to your purchase.
    • Please keep in mind that once a package leaves our premises, it is no longer under our control. If you experience any problems during shipment please contact your local post office immediately.

    RETURN POLICY 

    • All returns are accepted for store credit only. 
    • Personalized items can’t be returned or exchanged since they are made unique for you or your pet.
    • Your return must be mailed out within 14 days of receiving your package. All items must be in new, unused, and unworn condition. Please try on all items on your pets with care, any items with stains or odors will not be eligible for a return or exchange. 
    • All shipping fees that occur during a return are the responsibility of the customer and original shipping fees are non-refundable

    RETURN INSTRUCTIONS

    • Repackage your items and don’t forget to include your order confirmation! 
    • Send your return back to us through your preferred shipping method.
    • Once your return has been received, please allow 7-15+ business days for your store credit to be processed. 
    • Please make sure your return is in the exact same condition as it was received in. Your item will not be eligible for a return or exchange if it has any odors (good or bad) or stains, etc. Store credit is sent via email as an online gift card. Gift cards will never expire and can be used towards anything on our website. 
    • If you have any questions, please don't hesitate to contact us at thedoggodesignco@gmail.com

    EXCHANGE POLICY 

    • If you would like to make a size exchange, please make a new purchase of the same item of a different size to guarantee the item is still in stock by the time we receive your return package.
    • Personalized items can’t be exchanged since they are made uniquely for you or your pet.
    • Make note of the new order you have placed on your return form and we will refund the amount towards your new purchase. 
    • Please note; an exchange is the only instance where we will allow a refund.
    • Size exchanges are FREE and we will provide you a return shipping label. 
    • Please make sure your return is in the exact same condition as it was received in. You will not be refunded for your exchange if the item has any odors (good or bad) or stains, etc. 
    • If you have any questions, please don't hesitate to contact us at thedoggodesignco@gmail.com